> For the complete documentation index, see [llms.txt](https://turboflow.gitbook.io/whitepaper/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://turboflow.gitbook.io/whitepaper/turboflow/resources/faq.md). # FAQ Answers to common questions about TurboFlow. ### General
What is TurboFlow? TurboFlow is an onchain trading ecosystem built to redefine the trading experience for everyday users.
Who is behind TurboFlow? TurboFlow’s founding team brings together senior talent from both traditional finance and crypto-native markets, including experience from institutions such as Morgan Stanley, Goldman Sachs, and Kraken. This combination gives TurboFlow experience across market structure, risk management, execution standards, and digital asset operations — helping support the platform’s long-term product and trading vision.
Who backs TurboFlow? TurboFlow is backed by leading institutional capital, including Pantera Capital. The platform’s liquidity is also supported through a working partnership with Susquehanna Crypto, part of Susquehanna International Group, a globally recognized quantitative trading firm and one of the most established market makers on Wall Street. Together, these relationships help support TurboFlow’s capital base, market credibility, and trading infrastructure.
Is TurboFlow available on mobile? Yes. TurboFlow is available on mobile with support for both iOS and Android. Please refer to the TurboFlow App page or [official download entry](/whitepaper/turboflow/products/turboflow-app.md) for the latest access options.
Why hasn’t my deposit or withdrawal arrived? Due to the uncertainty of on-chain conditions, deposits or withdrawals may occasionally take longer than usual. Under normal conditions, most transactions are completed within a few minutes. If your transaction remains delayed for an extended period, please contact official support.
What wallet solution does TurboFlow use? TurboFlow currently uses **Privy** as part of its wallet access and account experience. In simple terms, after a user registers or logs in, the system can generate and bind a usable wallet address to the account. This allows users to start depositing, trading, and withdrawing without needing to prepare a complex wallet setup in advance.
What time zone is used for registration time on TurboFlow? TurboFlow currently displays registration time in UTC (Coordinated Universal Time). If you would like to convert it to another local time zone, please adjust it based on the UTC time shown. For example, Beijing time is UTC+8.
Why can’t I log in? If you’re unable to log in, try switching between mobile data and Wi-Fi, disabling any network proxy, or reopening the app or webpage. App users may also try reinstalling the app. If the issue continues, please contact [official support](https://t.me/turboflow_xyz).
Why does TurboFlow sometimes feel laggy? If you experience lag during use, try switching between mobile data and Wi-Fi, disabling any network proxy, or reopening the app or webpage. App users may also try reinstalling the app, and restarting the device if it is overheating. If the issue continues, please contact official support.
Why does order confirmation sometimes feel delayed? All trades on TurboFlow require on-chain confirmation. Under normal conditions, order confirmation may involve a delay of around 300–500 milliseconds, which is considered expected behavior for the platform. If delays appear significantly longer than usual, users should first check whether their local network connection is stable before retrying.
What are Points? TurboFlow Points are part of the [platform’s points system](/whitepaper/turboflow/rewards/points.md) and are used to reflect eligible activity across TurbFlow.
How do trading vouchers work? TurboFlow trading vouchers are single-use promotional credits. The voucher itself cannot be withdrawn, but eligible profit generated from it may be withdrawn under platform rules. Users should always refer to the voucher details shown on the platform for validity period and usage conditions.
How do I become an agent or partner? Users or communities interested in growing with TurboFlow can explore the platform’s [Referral Program](/whitepaper/turboflow/growth/referral-program.md) and [Affiliate Program](/whitepaper/turboflow/growth/affiliate-program.md). If you have your own community, growth channel, or relevant trading user base, please refer to the official program details or [contact the TurboFlow team](https://t.me/turboflow_xyz) through the platform’s official channels for the latest participation requirements.
*** ### Turbo Perps
Do I pay a fee when I lose? No. Zero fee on losing trades.
What fee do I pay when I win? You can see the Fee ladder in the platform.
What happens if I'm liquidated? User’s margin goes to the pool.
How do I avoid liquidation? Add margin or reduce position size to push liq price further away.
*** ### Event Contracts
What are Event Contracts? [Event Contracts](/whitepaper/turboflow/products/event-contracts.md) are TurboFlow’s short-cycle, event-based trading products. They allow users to choose a market, select a contract duration, and take a direction — **Higher** or **Lower** — with settlement taking place at the end of a fixed time window.
What happens if an Event Contract settles flat? If the settlement result is unchanged under platform rules, the principal is returned. Users should always refer to the live product interface and official rules for the latest settlement behavior.
Where do Enter Price and Exit Price come from? Event Contracts Settlement pricing is determined through TurboFlow’s oracle-based pricing system.
How is the return rate determined? TurboFlow’s Event Contract return rate is dynamically quoted based on real-time market conditions, rather than being fixed by the platform. As pricing and market participation change, the return rate may also adjust in real time. This is designed to better reflect live market conditions and provide more competitive pricing to users.
Can I hold Event Contracts across different durations at the same time? Yes. Users may participate in Event Contracts across multiple durations at the same time, provided that both the relevant duration-level limits and the overall platform-level limit are respected. All unsettled positions together must remain within the currently applicable limits shown on the platform.
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